Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern access to and use of Wirra's websites, applications, software, recruitment tools and related services (collectively, the "Services").

By accessing or using the Services, you agree to these Terms. If you are using Wirra on behalf of a company, organisation or other entity, you represent that you have authority to bind that entity to these Terms. If you do not agree with these Terms, you should not use the Services.

2. About Wirra

Wirra is a talent and recruitment technology company that provides software to support hiring and recruitment activities.

Wirra may provide different services to employers, recruiters and candidates. Some features may only be available to customers with a subscription, commercial agreement or invitation.

3. Eligibility

You must provide accurate information when creating an account or using the Services.

You may not use the Services if you are prohibited from doing so under applicable law.

If you use Wirra to recruit, assess or manage candidates on behalf of an organisation, you represent that you have the authority to do so and that your use of candidate information complies with applicable law and your obligations to those candidates.

4. Accounts & Security

Certain Services require an account.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, except where that activity results from a security failure attributable to Wirra.

You must notify Wirra promptly if you believe your account has been accessed without authorisation.

5. Employer Responsibilities

Employers and recruiters are responsible for the accuracy and legality of the information they provide to Wirra, including job descriptions, candidate requirements, screening criteria, assessment requirements and hiring decisions.

Employers must not use Wirra to create unlawful discriminatory criteria or to evaluate candidates using information that is irrelevant to the requirements of a legitimate role.

Employers remain responsible for reviewing candidate information and making final hiring decisions. Wirra provides decision-support technology and does not act as the employer of candidates unless a separate written agreement expressly provides otherwise.

6. Candidate Responsibilities

Candidates are responsible for providing information that is accurate and belongs to them or that they are authorised to provide.

Candidates must not submit fraudulent credentials, impersonate another person, misrepresent professional experience, manipulate assessment results or interfere with the integrity of an assessment.

7. Candidate Information & Recruitment Decisions

Wirra may process candidate information to provide recruitment services, including organising applications, comparing candidate information with employer-defined requirements, generating structured evaluations and supporting further assessment.

A match score, ranking, recommendation or other automated output is not a guarantee of employment, suitability or future performance.

Employers are responsible for reviewing relevant information and making final employment decisions.

8. Artificial Intelligence

Some Wirra Services use artificial-intelligence and machine-learning technologies.

AI-generated outputs may contain errors, omissions or inaccurate conclusions. Users must not treat AI outputs as infallible or as a substitute for appropriate human judgment.

Wirra may use different AI models, infrastructure providers and supporting technologies over time. The specific technology used may change as the Services evolve.

9. Assessments & Integrity

Where assessments are provided, Wirra may use technical and procedural measures designed to protect assessment integrity.

Depending on the assessment, these may include monitoring relevant assessment activity, detecting unusual interaction patterns, identifying potential use of prohibited resources and recording assessment events.

These signals are intended to support assessment integrity and may not, by themselves, establish misconduct.

10. Acceptable Use

You may not:

• Use the Services for unlawful purposes.
• Attempt to gain unauthorised access to the Services or another user's account.
• Interfere with the operation, availability or security of the Services.
• Reverse engineer, decompile or attempt to extract source code except where expressly permitted by applicable law.
• Scrape or systematically extract data from the Services without written permission.
• Upload malicious code or content.
• Submit information that you do not have the right to use.
• Use the Services to unlawfully discriminate against candidates.
• Manipulate assessment results or recruitment processes.
• Circumvent security or assessment-integrity mechanisms.

11. Intellectual Property

Wirra and its licensors retain all rights, title and interest in the Services and their underlying software, technology, designs, trademarks, documentation, interfaces and proprietary materials.

Except for the limited right to use the Services under these Terms, no intellectual-property rights are transferred to you.

12. User Content

You are responsible for content and information that you submit to the Services.

By submitting content, you grant Wirra the limited rights necessary to host, store, process, reproduce and otherwise use that content to provide the Services and fulfil the purposes disclosed to you.

Wirra will handle personal information in accordance with its Privacy Policy and applicable data-protection obligations.

13. Third-Party Services

Wirra may integrate with or rely upon third-party services, including cloud infrastructure, authentication providers, communications services, analytics services, AI providers, job boards and other technology providers.

Third-party services may have their own terms and privacy policies. Wirra remains responsible for the processing activities it controls and will disclose relevant categories of third-party processing in its Privacy Policy.

14. Fees & Subscriptions

Where paid Services are offered, applicable fees, billing periods, taxes, renewal terms and cancellation conditions will be communicated before purchase or provided in the applicable commercial agreement.

Wirra may change pricing for future subscription periods by providing reasonable notice.

15. Availability

Wirra aims to provide reliable Services but does not guarantee that the Services will always be available, uninterrupted or error-free. Services may be temporarily unavailable due to maintenance, upgrades, security incidents, infrastructure failures, third-party service interruptions or circumstances outside Wirra's reasonable control.

16. Disclaimer

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis.

Wirra does not guarantee:

• That a particular candidate will be hired.
• That an employer will find a suitable candidate.
• That candidate information is complete or accurate.
• That AI-generated evaluations will always be correct.
• That assessments will predict future job performance.
• That the Services will produce a particular recruitment outcome.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Wirra will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business opportunities, goodwill or anticipated savings arising from use of the Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Wirra harmless from claims, losses, liabilities and reasonable expenses arising from your unlawful use of the Services, your violation of these Terms, or your submission or use of information that you did not have the right to submit or use.

19. Suspension & Termination

Wirra may suspend or terminate access where a user materially breaches these Terms, creates a security or legal risk, or uses the Services in a manner that may harm Wirra, its customers or other users.

Users may stop using the Services at any time. Termination does not automatically remove information that Wirra is legally required or contractually authorised to retain.

20. Privacy

Your use of the Services is also governed by the Wirra Privacy Policy, which explains what personal information we collect, why we process it, how we use it, when we share it, how long we retain it and the rights available to data subjects.

21. Changes to These Terms

Wirra may update these Terms as the Services, laws or business practices change. Where changes are material, Wirra will provide reasonable notice through the Services or another appropriate communication channel.

22. Governing Law

These Terms are governed by the laws of [KENYA / INSERT ACTUAL GOVERNING JURISDICTION], without prejudice to mandatory legal protections that may apply to users in another jurisdiction.

Any disputes will be subject to the courts of [INSERT JURISDICTION], unless applicable law provides otherwise.

23. Contact

Questions regarding these Terms may be directed to:

Wirra
[Wirra Limited]
[The Address Building]
[legal@mywirra.com]
[company#mywirra.com]